Heartsure Private GP & Care Coordination
Heartsure offers private remote GP consultations with Dr Catherine Millington-Sanders, for
adults aged 18 and over across Kingston, Richmond, South West London and Surrey.
Appointments are by telephone or video and are designed to give you timely access to careful,
experienced GP support — with time to listen, clear advice, and joined-up care planning. This
service is a helpful first step for selected problems that are suitable for remote assessment,
including some new symptoms, ongoing concerns, medication advice, second opinions and
more complex care coordination. We focus on understanding the full picture and helping you
move forward with confidence.
Where tests, examination, or specialist input are needed, we help coordinate the most
appropriate next step — whether that is diagnostic testing at Heartsure, face-to-face assessment, or onward referral to the right specialist or service. If your problem is not suitable for remote assessment alone, we will explain this clearly and help direct you to the most
appropriate next step.
About Us
Meet Dr Catherine Millington-Sanders MBBS, FRCGP
Catherine is an award-winning GP. She trained in London at Imperial College and has worked in
general practice for many years across South West London and Surrey. Her early postgraduate
experience included acute hospital general medicine and cardiology, intensive care and peri-
operative care, alongside broader training across obstetrics and gynaecology, paediatrics, care
of older people and emergency medicine.
Alongside her work as a GP, Catherine has extensive hospice and community experience,
supporting patients and families through serious illness, deterioration in health and care at the
end of life. This background has strongly shaped her consultation approach: calm, careful
listening; clear explanations; and a focus on what matters most to you and those important to
you.
Catherine offers thoughtful, thorough consultations with time to talk - whether you’re dealing with multiple symptoms, long-term conditions, stress, medication decisions, or you simply want a thoughtful second opinion and a plan that feels realistic. Where tests, prescriptions,
examination and specialist input are needed, she will coordinate next steps and keep your care
joined-up.
Alongside her clinical work, Catherine has contributed to regional and national service
improvement - focused on making community healthcare more joined-up, consistent and
compassionate. She is a passionate educator for health and care professionals and has
authored multiple peer-reviewed publications.
What we help with & How it works
We provide private GP consultations by telephone and video, focused on careful listening, thoughtful clinical assessment and practical next steps. This is a remote service for adults aged 18 and over, and not every problem can be assessed safely by telephone or video alone.
A remote consultation is often a helpful first step for:
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Selected new symptoms, ongoing concerns, or flare-ups of long-term conditions, where appropriate for remote assessment
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Medication advice and reviews
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Second opinions
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Mental health, wellbeing, or caregiver strain
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Help understanding results, referrals, and treatment options
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Support arranging investigations or specialist review where needed
Where clinically appropriate, we can also help coordinate:
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Blood tests and relevant cardiovascular, lung, and weight management services in Kingston at Heartsure
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Imaging or specialist tests outside Heartsure
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Private referral letters and coordinated specialist input
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Communication with your NHS GP or usual team, with your consent, to support continuity of care
If your problem is unlikely to be assessed safely remotely, we will explain this clearly and help direct you to the most appropriate next step. This may include face-to-face review, urgent assessment, diagnostic testing, or onward referral to the right specialist or service.
Where clinically appropriate, we can help identify and refer you to trusted and experienced specialists, either within Heartsure or outside Heartsure, depending on your needs, preferences and availability.
Why choose this service
Access to diagnostics in Kingston and wider services. Where clinically appropriate, we can offer diagnostic testing and specialist services at Heartsure clinic in Kingston. We can also arrange for services outside Heartsure, depending on your choice and clinical need.
Important information
This service is for adults aged 18 and over only.
This is a remote GP service. It is suitable for selected problems only and not every concern can
be assessed safely by telephone or video. If your symptoms suggest that you need urgent in-
person assessment, examination, or emergency treatment, we will explain this clearly and
advise the most appropriate next step.
If you have severe or rapidly worsening symptoms — such as severe chest pain, significant
breathing difficulty, stroke-like symptoms, collapse, severe abdominal pain, or heavy bleeding
— call 999 or attend A&E. For urgent advice out of hours, call NHS 111.
With your consent, relevant information can be shared with your NHS GP or usual clinical team
to support continuity of care. Your NHS GP registration remains unaffected.
Eligibility note
If you are a patient of The Groves Hinchley Wood NHS GP Practice, Dr Catherine Millington-
Sanders is unable to provide private consultations to you.
Fees
Our fees aim to be transparent. Consultation fees cover the time and clinical input provided during your appointment. The cost of medicines dispensed by pharmacies, investigations, imaging, specialist tests, and appointments with other clinicians is charged separately where relevant. We will explain expected costs before you decide whether to proceed.
Remote consultations – telephone or video
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Video/telephone consultation (30 mins, as standard): £125
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Video/telephone consultation (15 mins): £75
Prescriptions and letters
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Private prescription (issued following consultation, if clinically appropriate and safe): £20 (pharmacies charge their own dispensing fees)
Some medicines require monitoring, review of records, examination, or specialist oversight before a prescription can be issued.
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Referral letters: £20
Referral letters are provided following consultation where clinically appropriate.
Investigations (tests and results support)
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Blood test appointment (15 mins): £30 + cost of tests (Tests are charged in addition. We'll explain options and expected costs before you proceed.)
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Imaging, specialist tests, and appointments with non-Heartsure providers are charged separately.
Health screening (At Heartsure, Kingston)
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Health checks – Step 1 (Initial blood tests): £30 + cost of tests
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Health checks – Step 2 (In-depth health analysis, GP telephone or video consultation to discuss the results and summary report): £300
Surcharges
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Out-of-hours surcharge: £50 (Normal working hours 9am–6pm Mon–Fri. Out-of-hours availability is not guaranteed.)
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Review of externally arranged results: £120/hour (pro-rata)
This applies to detailed clinical review and feedback on results arranged outside Heartsure.
Discounts - Please mention this when booking
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NHS discount – as a professional courtesy, we offer a discount for NHS staff.
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Military & veterans discount – we offer a discount, regardless of your length of service.